Role Purpose: The incumbent will be responsible for achieving sales targets and promoting the Company and brand. The individual will have to manage the entire sales cycle from display and merchandising, housekeeping, customer interface, closing sales, and reporting. Must have experience in building long term relationships with customers, customer service and generating repeat sales. Candidates with experience with large jewellery brands are preferred. Maintain a high level of Customer Service in line with Company standards. Ensure customer concerns are addressed suitably. Achieve sales targets and exceed the same, keeping the customer in mind. Effectively managing opportunities to Up Sell and Cross Sell. Ensure display standards are maintained at all times, Handling tasks including cleanliness, tidiness and replenishment. Comply with security policy, and minimize stock loss. Create customer loyalty, driving repeat customers.

Role Purpose: Commercial: Store-level Commercial Compliance 1. Verify store level transactions periodically to ensure zero deviation from defined procedure 2. Audit store inventory, regularly conduct physical stock verification (PSV) at the store level, report missing inventory & initiate suitable actions 3. Control/Take a daily count of SKUs to tally system generated report with the inputs provided by store staff 4. Ensure revenue is booked as per defined procedure 5. Ensure customer verification is done as per defined procedure with the help of proper identification documents 6. Handle critical customer complaints related to commercial compliance and close all pending cases as quickly as possible Commercial: Training & Development 1. Train cashiers periodically on new payment procedures & statutory / regulatory norms etc. 2. Keep a check & provide proper guidance to cashiers & store staff in the areas related to compliance, stock reconciliation & customer verification Commercial: Store Support & Process Improvement 1. Ensure POS system & master data is updated regularly 2. Develop weekly & monthly dashboards, provide monthly MIS & special reports to store manager as per requirement 3. Provide requisite support to the store staff during exhibitions / road shows / new product launch, prepare revenue reports for regional commercial team during such events 4. Discover new ways to make store level commercial processes more efficient & less time consuming, drive the same during regional meets

Role Purpose: Sales: Sales planning: Business plan formulation Provide inputs to the ABM to consolidate the potential sales on the stores and develop the annual business targets Develop and seek approval on the manpower norms for the store with the ABM Sales: Evaluation and control: Conducting business performance reviews Monitor the financial performance of store against targets periodically Develop and implement reporting & review mechanisms to track operational performance and ensure course correction Sales: Retail Operations: Store Management Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc. Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines Ensure implementation of Golden Harvest Scheme as per the policy; coordinate with the corporate teams to enhance the effectiveness and reach of the scheme Anchor periodic customer meets for birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified Ensure implementation of lean retaining principles in the store Sales: Retail marketing Develop the annual marketing plans and BTL activities along with the ABM Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc. Sales: Retail Operations: Scheme management Ensure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams Provide inputs to the ABMs and retail operations teams in developing region specific schemes for potential seasonal improvement in sales Sales: Retail Operations: Feedback management Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings Participate in product meet periodically and select the products as per the prevailing trend and customer demands Sales: Retail operations: Incentive management Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed Sales: Retail operations: Training and development Conduct training need analysis in the store and nominate staff to undergo re-training when required Conduct specific training and re-training sessions to the store staff on new systems, policies and processes Sales: Retail operations: Recruitment & Selection Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams Retail operations: Field sales operations management: Customer complaint resolution Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services People & Talent Management Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged. Mentor and develop staff using a supportive and collaborative approach. Ensure talent pipeline is created by succession planning for the critical positions in the region.

Role Purpose: · Greeting visitors, clients, and staff in a friendly and professional manner. · Manage incoming calls, emails, and correspondence. · Handle courier and mail services (incoming and outgoing). · Maintain and organize digital and physical files, documents, and office records. · Prepare reports, presentations, and documentation as required. · Assist with travel arrangements, expense reporting, and calendar management. · Order and manage office supplies and pantry inventory. · Ensure the office space is clean, safe, and well-maintained. · Liaise with building management, service providers, and vendors. · Monitor office budgets and assist with invoicing or petty cash handling. · Coordinate with production for daily reports and stock levels · Coordinate with vendors for material delivery

Role Purpose: We are currently looking for an Optometrist for a well known Eyecare Retail Group. The optometrist will provide best in class optical and vision consultation services at the store, collaborating closely with the Store Manager and sales team to maintain exceptional customer service. Conducting eye exams and writing prescriptions. Dispensing and selling optical frames, contact lenses, and sunglasses. Verifying the accuracy and comfort of optical frames and contact lenses. Advising customers on eyewear options, including optical lenses and contact lenses. Meeting sales goals related to optical frames, sunglasses, and contact lenses. Assisting sales staff with daily transactions. Managing in-store inventory and placing stock orders. Ensuring cleanliness and maintaining hygiene standards.